Chatroom added to Dental Sales Pro

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Permalink Reply by Mary Frances Studzinski on May 17, 2008 at 10:42pm

Wouldn't it only work with people who are on the site at that time? I'm totally ignorant on this one. I have to say I do like companies like ebay that have instant help to questions in a chat form with a customer service rep that is very helpful. When I have certain dental/lab questions now and I need to get an answer quickly and want to address a group, I go on the IDF, Internet Dental Forum. I have found that resource to be invaluable.

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Permalink Reply by Dental Sales Rep on May 18, 2008 at 7:20am

Hi Mary Frances,

It would only work for people on the site at that time. We are still thinking of adding it. They only negative is that it may slow the network down a bit. Do you still think we should add it?

DSP

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Permalink Reply by Mary Frances Studzinski on May 18, 2008 at 11:08am

It may encourage people to join. It bothers me that there really aren't people from the lab side joining. Part of it is that inside reps can't get on things like this during the day and outside reps are not online during the day unless they have a blackberry. Inside reps are so overloaded at many big companies they don't have time for stuff like this. Again I think people who join things like this are interested in bettering themselves and their customers. My coworker falls into this category but it's just not "her thing" to do sites like this. She is one of the most knowlegable inside lab reps I know but "isn't into it". I haven't noticed but can you tell what is the highest traffic time on the site? Morning, daytime, evening, night? I am finding it harder to get on forums and sites during the day, and check them at night and weekends now.

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Permalink Reply by Dental Sales Rep on August 29, 2008 at 7:29pm

We don't have it down to hours of the day, but the weekends typically are quite. Monday, Tuesday and Wednesday seem to be the bigger days. Monday typically has triple the traffic of Sunday.

Have a great Labor Day,

DSP

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Permalink Reply by Mary Frances Studzinski on August 29, 2008 at 12:37pm

Yes, right now I use the IDF (Internet Dental Forum) which is an email forum I can use to get quick answers from technicians to certain questions. It has been invaluable. I also find it rewarding to be able to answer some of the tech's questions as well.

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